Complete Guide to Prepaid Meter Codes in Kenya – CIU Codes, KPLC Smart Meter Codes & PDF Download

Prepaid meters have become the standard electricity billing method for homes and businesses across Kenya. Whether you are using Inhemeter, Conlog, Clou, Actaris, or other KPLC-approved meter models, it is important to know the correct prepaid meter codes to check your balance, retrieve your meter number, troubleshoot errors, or pair your meter with a Customer Interface Unit (CIU).

At Moffam Electricals, we handle hundreds of calls from clients who struggle with failed token loading, CIU not responding, meter pairing problems, or repeated error codes. To help Kenyan electricity users, we have prepared the most comprehensive prepaid meter codes guide, including a downloadable Prepaid Meter Codes PDF.

This blog covers everything you need, from KPLC token meter codes, commissioning codes, troubleshooting codes, tripping codes, pairing codes, and meter number codes, to how to check your KPLC meter number instantly.

Why Prepaid Meter Codes Matter

If you use a prepaid token meter, you know that sometimes tokens fail to load due to:

• Meter not paired with CIU

• Wrong commissioning

• CIU meter codes not responding

• Tripping faults

• Low communication between the meter and house wiring

• Wrong meter number recorded

• Previously uncommissioned meters

• KPLC smart meter activation issues

When you understand and apply the correct codes for your meter brand, you can fix most of these issues in minutes — without waiting for a technician.

How to Check Your KPLC Token Meter Number (All Meter Brands)

One of the most common questions Kenyans ask is:

“How do I check my KPLC token meter number?”

Below is the correct procedure depending on meter type:

• Conlog: Dial #100# on the CIU.

• Inhemeter: Press 000 on the keypad.

• Clou: Enter 100 on the meter keypad.

• Actaris (white or black): Use 065, 804, or 99 depending on the model.

• Universal Code: Some meters respond to Enter → 00075 or Enter → 55555.

If none of the above works, Moffam Electricals can help you retrieve the number onsite.

Complete List of CIU & Prepaid Meter Codes in Kenya (By Meter Type)

Below is the full list of prepaid meter codes for the most common meters found in Kenyan homes. These include pairing codes, commissioning codes, troubleshooting codes, meter number codes, and tripping codes.

1. INHEMETER Prepaid Meter Codes

Pairing Code

• 59698686 MNO

Commissioning Codes

• 12754194144864505970

Troubleshooting Code

• 095

Tripping Code

• 0000 0000 0001 5099 7584

Meter Number Code

• 000

Last Token Code

• 049

Recent Token

• 49

Total Energy

• 002

Inhemeter is one of the most dependable CIU meters, but pairing failures and “meter not configured” errors are common. The above codes will help you reset, pair, or retrieve energy information.

2. CONLOG Prepaid Meter Codes (Kenya)

Pairing Code

• #036# MNO

Commissioning Codes

• 1275 4194 1448 6450 5970

Tripping Codes

• 0000 0000 0001 5099 7584

Trip Code

• 001

Meter Number Code

• #100#

Recent Token / Recent Taken

• #251#

• 49

Total Energy

• #076#

Conlog meters often fail due to CIU communication issues, especially in apartments with long wiring. These codes will help you re-establish communication, check meter info, or find recent token details.

3. CLOU Prepaid Meter Codes

Pairing Code

• 1593570 MNO

Commissioning Code

• 0028 8230 3762 8593 2100

Troubleshooting Code

• 095

Tripping Code

• 0000 0000 0001 5099 7584

Meter Number

• 100

Recent Token

• 200

Remaining Token

• 01

Total Energy

• 004

Clou meters are common in new apartment buildings. These codes will help you retrieve meter data, pair the CIU, and check your remaining balance.

4. ACTARIS (White & Black) Prepaid Meter Codes

Pairing Code

• 1807 5773 902 MNO

Commissioning Code

• 0000 0000 1375 7317 3770

Troubleshooting Code

• 806

White Meter Tripping Code

• 0000 0000 0001 5099 7584

Black Meter Tripping Code

• 868

Meter Number Codes

• White: 99

• Black: 804

• Alternative (black): 65

Last Token

• 817

Recent Token

• 830 or 818

Remaining Token

• 75

Monthly Consumption Code

• #14#

Total Energy

• 800 or 801

Actaris meters are reliable but can show “Error 30” and “Error 06” frequently. These codes allow you to check all system information.

KPLC Smart Meter Activation Codes (2024 Guide)

If your smart meter was recently replaced or upgraded by KPLC, you may need activation or commissioning codes so that it can start accepting tokens.

Common activation codes include:

• Commissioning: 1275, 4194, 1448, 6450, 5970

• Troubleshooting: 095 or 806

• Pairing: Varies by meter type

• Meter number retrieval: #100#, 000, or 100

If your smart meter still rejects tokens after using the above codes, the meter may require onsite commissioning. Moffam Electricals can assist you.

Prepaid Meter Codes PDF – Free Download

Moffam Electricals provides a free downloadable PDF that includes:

• All CIU meter codes

• All prepaid meter codes in Kenya

• Commissioning & pairing codes

• Troubleshooting codes

• KPLC meter number codes

• Token error solutions

• Smart meter activation steps

Prepaid Meter Codes 2021 & 2022 – What’s the Difference?

Many Kenyans still search for prepaid meter codes 2021 and prepaid meter codes 2022 because KPLC introduced changes in CIU pairing.

However, the codes have not significantly changed.
Meters only require proper commissioning and pairing. The codes listed in this guide work for most years and meter models.

Common KPLC Token Meter Problems & How to Fix Them

1. Token Not Loading

• Try re-pairing using pairing code and commissioning code

• Check if CIU has fresh batteries or proper wiring

2. CIU Not Communicating

• Move CIU near the meter location

• Try pairing code again

• Check if live and neutral wires are properly connected

3. Meter Number Not Showing

• Use correct meter number codes

• Try universal reset sequence

4. Meter Tripping Frequently

• Use tripping codes

• Check for wiring faults or overloads

5. Token Showing “Rejected”

• Meter may require reactivation

• Commissioning codes resolve most cases

If these steps don’t work, contact us to diagnose the issue onsite.

Our Products

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Gas Prepaid Meter in Kenya | Smart Prepaid Gas Metering System

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Integrated Electric Prepaid Meter in Nairobi – Affordable Token Meter Solution

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Split Prepaid Sub Meter in Nairobi – Token Meter for Rentals

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Professional Help for All Prepaid Meter Problems

Moffam Electricals has certified technicians who offer:

• CIU pairing

• Smart meter activation

• Prepaid meter troubleshooting

• KPLC meter error diagnostics

• Wiring repairs

• Token rejection solutions

We serve all areas within Nairobi, Kiambu, Machakos, & surrounding counties.

Final Thoughts

This guide gives you the most complete list of prepaid meter codes in Kenya, including all CIU codes, KPLC smart meter activation codes, pairing codes, commissioning codes, and troubleshooting sequences. Whether you are searching for Prepaid Meter Codes PDF, CIU Meter Codes, or How to Check Your KPLC Token Meter Number, this resource will help you solve most meter problems quickly.

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