Prepaid meters have become the standard electricity billing method for homes and businesses across Kenya. Whether you are using Inhemeter, Conlog, Clou, Actaris, or other KPLC-approved meter models, it is important to know the correct prepaid meter codes to check your balance, retrieve your meter number, troubleshoot errors, or pair your meter with a Customer Interface Unit (CIU).
At Moffam Electricals, we handle hundreds of calls from clients who struggle with failed token loading, CIU not responding, meter pairing problems, or repeated error codes. To help Kenyan electricity users, we have prepared the most comprehensive prepaid meter codes guide, including a downloadable Prepaid Meter Codes PDF.
This blog covers everything you need, from KPLC token meter codes, commissioning codes, troubleshooting codes, tripping codes, pairing codes, and meter number codes, to how to check your KPLC meter number instantly.
Why Prepaid Meter Codes Matter

If you use a prepaid token meter, you know that sometimes tokens fail to load due to:
Meter not paired with CIU
Wrong commissioning
CIU meter codes not responding
Tripping faults
Low communication between the meter and house wiring
Wrong meter number recorded
Previously uncommissioned meters
KPLC smart meter activation issues
When you understand and apply the correct codes for your meter brand, you can fix most of these issues in minutes — without waiting for a technician.
How to Check Your KPLC Token Meter Number (All Meter Brands)
One of the most common questions Kenyans ask is:
“How do I check my KPLC token meter number?”
Below is the correct procedure depending on meter type:
Conlog: Dial
#100#on the CIU.Inhemeter: Press 000 on the keypad.
Clou: Enter 100 on the meter keypad.
Actaris (white or black): Use 065, 804, or 99 depending on the model.
Universal Code: Some meters respond to Enter → 00075 or Enter → 55555.
If none of the above works, Moffam Electricals can help you retrieve the number onsite.
Complete List of CIU & Prepaid Meter Codes in Kenya (By Meter Type)
Below is the full list of prepaid meter codes for the most common meters found in Kenyan homes. These include pairing codes, commissioning codes, troubleshooting codes, meter number codes, and tripping codes.
1. INHEMETER Prepaid Meter Codes

Pairing Code
59698686 MNO
Commissioning Codes
12754194144864505970
Troubleshooting Code
095
Tripping Code
0000 0000 0001 5099 7584
Meter Number Code
000
Last Token Code
049
Recent Token
49
Total Energy
002
Inhemeter is one of the most dependable CIU meters, but pairing failures and “meter not configured” errors are common. The above codes will help you reset, pair, or retrieve energy information.
2. CONLOG Prepaid Meter Codes (Kenya)
Pairing Code
#036# MNO
Commissioning Codes
1275 4194 1448 6450 5970
Tripping Codes
0000 0000 0001 5099 7584
Trip Code
001
Meter Number Code
#100#
Recent Token / Recent Taken
#251#49
Total Energy
#076#
Conlog meters often fail due to CIU communication issues, especially in apartments with long wiring. These codes will help you re-establish communication, check meter info, or find recent token details.
3. CLOU Prepaid Meter Codes
Pairing Code
1593570 MNO
Commissioning Code
0028 8230 3762 8593 2100
Troubleshooting Code
095
Tripping Code
0000 0000 0001 5099 7584
Meter Number
100
Recent Token
200
Remaining Token
01
Total Energy
004
Clou meters are common in new apartment buildings. These codes will help you retrieve meter data, pair the CIU, and check your remaining balance.
4. ACTARIS (White & Black) Prepaid Meter Codes
Pairing Code
1807 5773 902 MNO
Commissioning Code
0000 0000 1375 7317 3770
Troubleshooting Code
806
White Meter Tripping Code
0000 0000 0001 5099 7584
Black Meter Tripping Code
868
Meter Number Codes
White:
99Black:
804Alternative (black):
65
Last Token
817
Recent Token
830or818
Remaining Token
75
Monthly Consumption Code
#14#
Total Energy
800or801
Actaris meters are reliable but can show “Error 30” and “Error 06” frequently. These codes allow you to check all system information.
KPLC Smart Meter Activation Codes (2024 Guide)
If your smart meter was recently replaced or upgraded by KPLC, you may need activation or commissioning codes so that it can start accepting tokens.
Common activation codes include:
Commissioning:
1275,4194,1448,6450,5970Troubleshooting:
095or806Pairing: Varies by meter type
Meter number retrieval:
#100#,000, or100
If your smart meter still rejects tokens after using the above codes, the meter may require onsite commissioning. Moffam Electricals can assist you.
Prepaid Meter Codes PDF – Free Download
Moffam Electricals provides a free downloadable PDF that includes:
All CIU meter codes
All prepaid meter codes in Kenya
Commissioning & pairing codes
Troubleshooting codes
KPLC meter number codes
Token error solutions
Smart meter activation steps
Prepaid Meter Codes 2021 & 2022 – What’s the Difference?
Many Kenyans still search for prepaid meter codes 2021 and prepaid meter codes 2022 because KPLC introduced changes in CIU pairing.
However, the codes have not significantly changed.
Meters only require proper commissioning and pairing. The codes listed in this guide work for most years and meter models.
Common KPLC Token Meter Problems & How to Fix Them
1. Token Not Loading
Try re-pairing using pairing code and commissioning code
Check if CIU has fresh batteries or proper wiring
2. CIU Not Communicating
Move CIU near the meter location
Try pairing code again
Check if live and neutral wires are properly connected
3. Meter Number Not Showing
Use correct meter number codes
Try universal reset sequence
4. Meter Tripping Frequently
Use tripping codes
Check for wiring faults or overloads
5. Token Showing “Rejected”
Meter may require reactivation
Commissioning codes resolve most cases
If these steps don’t work, contact us to diagnose the issue onsite.
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Moffam Electricals has certified technicians who offer:
CIU pairing
Smart meter activation
Prepaid meter troubleshooting
KPLC meter error diagnostics
Wiring repairs
Token rejection solutions
We serve all areas within Nairobi, Kiambu, Machakos, & surrounding counties.
Final Thoughts
This guide gives you the most complete list of prepaid meter codes in Kenya, including all CIU codes, KPLC smart meter activation codes, pairing codes, commissioning codes, and troubleshooting sequences. Whether you are searching for Prepaid Meter Codes PDF, CIU Meter Codes, or How to Check Your KPLC Token Meter Number, this resource will help you solve most meter problems quickly.


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