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Welcome to Moffam Electricals. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.
GeneralThese Terms & Conditions govern your use of our website, services, and products. By placing an order or using our services, you accept these terms in full. If you do not agree, please do not use our website.
Products and ServicesMoffam Electricals provides electrical products and professional services across Kenya. We make every effort to ensure product descriptions, images, and prices are accurate. However, we reserve the right to correct errors, inaccuracies, or omissions without prior notice.
Orders and PaymentsAll orders are subject to availability and acceptance. Payments must be made in full before shipping or service delivery. We accept the payment methods specified at checkout. Failure to make payment will result in order cancellation.
Shipping and Delivery
Nairobi CBD delivery fee: KSh 300
Other areas in Nairobi: KSh 700
Order cut-off: 3 PM
Delivery timeline: Within 24 hours, with same-day delivery available for Nairobi CBD orders placed before 3 PM
Returns and RefundsWe accept returns for eligible products within 7 days of purchase, provided they are unused, in original packaging, and accompanied by proof of purchase. Refunds will be processed within 7 days after inspection. Custom or special-order items may not be eligible for return.
Use of WebsiteYou agree not to misuse our website or engage in unlawful activity, including but not limited to hacking, spamming, or distributing harmful software.
Intellectual PropertyAll content on this website, including logos, images, text, and product designs, is the property of Moffam Electricals and is protected by copyright laws. You may not copy, reproduce, or distribute any material without our written consent.
Limitation of LiabilityMoffam Electricals shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or website. Our liability for defective products is limited to repair, replacement, or refund as outlined in our Returns & Refunds Policy.
WarrantiesProducts may come with manufacturer warranties where applicable. Please check product details or contact us for warranty information.
Changes to TermsWe reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with immediate effect.
Governing LawThese Terms & Conditions are governed by the laws of Kenya. Any disputes shall be resolved in accordance with Kenyan legal procedures.
Contact UsFor questions or concerns regarding these Terms & Conditions, please contact us:Phone: 0790 384109Email: info@moffamelectricals.co.ke
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